Refund Policy of PublicServiceDirectory

At PublicServiceDirectory, customer satisfaction is our top priority. Our refund policy is designed to ensure that you have a delightful experience when ordering from our publicservicedirectory.sbs. Please read below for details about our refund policy.

Returns

All sales at PublicServiceDirectory are considered final. However, if there's an issue with your order, such as receiving the wrong item or a product that is defective, you have 24 hours from the time of delivery to notify us and initiate a return process.

Refund Eligibility

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that due to the nature of our products, we cannot accept returns on any item not in its original condition, or any item that is returned more than 24 hours after delivery.

Order Cancellations

Order cancellations are only possible before your order has been dispatched. If you wish to cancel your order, please contact us immediately at our customer service line: +44 20 7946 0958. If your order has already been shipped, we cannot accept a cancellation, and the standard return policy will apply.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +44 20 7946 0958.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email explaining the issue and attach photographic evidence of the defect or damage.

Shipping

To return your product, you should mail your product to: WC2E 9HA, United Kingdom, London, 43 Bedford Street, Westminster. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund Policy, please contact us at +44 20 7946 0958.

Amendments to this policy

PublicServiceDirectory reserves the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Last Updated: March 15, 2023